Shipping

Australia and Worldwide Shipping

  • We offer local and international Economy, Standard and Express shipping
  • All parcels are trackable except for international economy. All other tracking details shall be provided when the order is shipped.
  • All orders will be actioned and shipped within 24-48 working hours of payment confirmation (excluding weekends) unless otherwise notified.
  • The cost of shipping is calculated by the weight of the item(s) purchased. Shipping costs are displayed during the checkout process. 
  • Approximate courier delivery times are available when selecting a shipping option.
  • Vitality and Wellness is not liable for items taking longer to deliver than the approximate times mentioned at the time of checkout. Once the parcel has left our premises we are no longer in control of it and delivery is up to the courier and relevant countries postal service who do there best to deliver on time, but sometimes other factors place this out of their control.
  • For international customers please check your countries import duty fees or taxes before purchasing. Vitality and Wellness is not liable to pay any countries import duty fees or taxes.

Undelivered Items

Whilst every effort will be made by our couriers or post service to deliver your parcel to you, in the unfortunate event of your parcel being returned to us, an additional freight charge will be applied to have the item redelivered to you. To avoid an additional courier freight charge we suggest you;

  • Check the shipping address you provide at checkout is correct.
  • Provide 'authority to leave' (ATL) instructions when placing your order if you are happy to have the parcel left on your premises should no-one be at home at the time of delivery. Please leave instructions for the courier during the checkout process.
  • Vitality and Wellness shall not be held responsible or liable for costs of any parcels that go missing after they have been delivered by the courier.